Returns & Exchanges

At Urban Threads, we want you to love your home as much as we do, which is why we offer a 30-day window for returns on all unused and unwashed items. If your new decor or linens don't perfectly fit your space, we've made our exchange and refund process simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.