Frequently Asked Questions
Everything you need to know about bringing Urban Threads into your home.
What materials are used in Urban Threads products?
We prioritize premium, sustainable materials including 100% organic cotton, high-thread-count sateen, and ethically sourced linen to ensure maximum comfort and durability.
How long does shipping take for home decor items?
Standard shipping typically takes 3-7 business days within the continental US. Custom-made items or larger furniture pieces may require 2-3 weeks for specialized delivery.
What is your return policy for textiles and bedding?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return unwashed and unused items in their original packaging for a full refund.
Do you offer international shipping?
Yes, Urban Threads ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
Are your dyes safe and eco-friendly?
Absolutely. All our products are OEKO-TEX certified, meaning they are free from harmful chemicals and processed using eco-friendly, non-toxic dyes.
How should I care for my Urban Threads linens?
To maintain the quality of your threads, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid bleach and harsh detergents.